"Dear Scott, I am writing you regarding the work you did on my 1976 Martin D-28. When we observed the Thanksgiving Holiday this year, I literally listed my guitar and its modifications as something for which I was profoundly thankful this year!...I was pleased with our initial phone conversation and the patient, interested, detail-oriented way that you discussed the procedure. The very mechanics of packaging up my favorite acoustic and shipping it across country were new and somewhat intimidating to me. As I explained to you,...I am very far from the level of guitar owner/collector/musician you may often deal with....the money was an issue for me; and the modification of a factory stock D-28 in otherwise decent condition was a serious step. In my life, there are all too few examples of work that generates excitement and interest, and leave the lingering notion of money well-spent! I remember specifiying that I was particularly interested in response, resonance, and sustain. The brace work and bridge work seems to have addressed these properties. The improved response means it is easier to play and that a light touch produces a suprisingly sweet tone. The guitar vibrates much more noticebly and the sustain is remarkable. Scott, your workmanship is obviously neat and careful. There seems to be virturaly no tool marks or areas where the surfaces, finished or unfinished, give a clue to what has been done..."